- Led the onboarding redesign from concept through launch as Program Manager and Learning Lead
- Partnered with HR, IT, Marketing, Operations, Legal, and Compensation to align content and learner experiences
- Designed onboarding journeys for both associates and managers with tailored learning paths
- Developed facilitator guides, participant materials, presentations, and supporting resources
- Coordinated leader participation, networking opportunities, and live learning experiences to strengthen culture and cross-functional connections
Training Programs
A collection of training programs designed to improve onboarding, sales performance, and real-world application through structured learning experiences.
Onboarding Program
Business Need
The company needed a more engaging onboarding experience that reflected its culture, strengthened connection, and provided clear visibility into how departments collaborate. The program also required distinct learning paths for associates and managers.
My Role
Tools
Adobe InDesign, Adobe Illustrator, Microsoft PowerPoint
Insight: Sales Program
Business Need
The company needed to evolve its sales approach to move beyond discount-driven closing tactics and repetitive competitor comparisons. Sales performance analysis showed that associates were often focusing on features and pricing rather than uncovering customer needs and clearly communicating value.
The business required a training program that would reframe the sales conversation, strengthen consultative selling skills, and help associates position solutions more effectively while protecting margin and building stronger customer relationships.
My Role
- Co-authored and designed a two-day sales training program focused on consultative selling skills
- Developed the instructional strategy, learner journey, and visual design of the experience
- Partnered with business stakeholders to translate sales concepts into practical, activity-based learning
- Created facilitator presentations, participant journals, exercises, and supporting job aids
- Designed tools and learning activities that reinforced behavior change and real-world application
Tools
Adobe InDesign, Adobe Illustrator, Microsoft PowerPoint
